Getting started
What is a NUVEXIQ cloud phone?
A cloud Android instance that runs on NUVEXIQ hosting hardware. It is not a physical handset. You rent it per phone, open it from your browser, the Windows app or the Android app, and use it by touch and keyboard: tap, swipe, type, install apps and hear its sound.
Do I need to install anything?
No. Phones open in a recent Chrome, Edge or Safari. The Windows app gives every phone its own window with sound and key maps, and the Android app lets you use your phones on the go; both are on the Apps page. Your own computer does not need to stay on: the phone keeps running.
How do I create an account?
Sign up with your email and confirm it, or continue with Google. Two-factor sign-in can be turned on in Account settings.
Renting a phone
How long can I rent a phone?
Phones are rented for 1, 3, 7 or 30 days. The price per phone is shown before you pay.
Which phone and Android version do I get?
You choose the Android version and a device profile when you buy. A device profile sets the brand and model Android reports; with Random, one is picked for you and shown before you pay. The phone itself is always a cloud Android instance.
When does my rental start?
When the phone is ready, not when you pay. A purchase is refused when no capacity is available.
What happens when my rental ends?
You get reminders before it ends and can renew from your dashboard. After the end date there is a 72-hour grace period. Then the phone is stopped and its data is kept for 4 more days. You can renew until then; after that the phone and its data are deleted. The phone's page shows the date.
Can I delete a phone?
Yes, from your dashboard. Deleting a phone removes everything stored on it.
Using your phone
Can I hear the phone's sound?
Yes. Sound is on when you open a phone. If your browser asks for a tap first, tap the screen once.
How do I install an app or send a file?
Use App / File in the phone's controls: an APK is installed for you, any other file is sent to the phone. Files can be up to 32 MB.
Can I play games with a keyboard?
Yes. Key map turns keyboard keys into taps, swipes or a WASD joystick on the screen, and remembers the map for each phone on your device. On Android it works with a connected keyboard.
Can the cloud phone use my camera?
Yes, in the Android app from version 1.2.5: open Camera in the phone's tools and allow camera access. The phone's camera apps then see your camera's picture. The Windows app and the browser do not offer this yet.
Can I use a proxy?
Yes. Open Proxy in a running phone's controls and enter your HTTP, HTTPS or SOCKS5 proxy.
Why did the screen disconnect?
One device controls a phone at a time, so opening it somewhere else disconnects the first window. A session also ends after 60 minutes. Press Reconnect to continue: the phone itself keeps running.
Wallet and payments
How do I pay?
Top up your wallet with USDT (TRC-20 or ERC-20) or Bitcoin; the minimum deposit is $5. Your balance updates once the payment is confirmed on the network. Each rental is paid from the wallet and gets an invoice in your account.
How does Refer & earn work?
Share your invite link from Refer & earn. You get 10% of every deposit the people you invite make, for as long as they keep depositing, added to your wallet. Spend it on phones like any wallet money, or withdraw it in USDT or Bitcoin from Refer & earn once you have at least $5.00.
Can I get a refund?
A rental that has not become a phone yet can be refunded to your wallet in full: ask support. Phones that could not be used because of a problem on our side are reviewed case by case. The Refund Policy has the details.
Account and developers
Can I control my phones through an API?
The API is for plans that include API access, and none of the plans on sale include it right now. The API reference is public.
How do I get help?
Open a ticket under Support in your dashboard, or use the Contact page. Include the phone name so we can find it quickly.